Total HSE clients
94
↑ 3 this month
Active packages
87
92.6% active
Hours delivered
2,841
96.4% compliance
Incidents open
7
↑ 2 from last week
Safeguarding alerts
2
Immediate review
Care compliance
96%
Visit completion
98.1%
Hours missed
104
Hospital admissions
8
This month
Visit completion trend (last 8 weeks)
Risk distribution (94 clients)
Low 52
Medium 30
High 12
Active alerts
Safeguarding — Mrs. Brennan (HSE-0047)
Reported 09:14 today · Awaiting investigation
Medication error — Mr. O'Brien (HSE-0023)
Missed dose — Warfarin — 07:00 visit
NEWS2 deterioration — Ms. Walsh (HSE-0061)
Score 5 — PHN notified
Missed visit — Mr. Farrell (HSE-0039)
14:00 visit not recorded — HCA uncontactable
Service performance
Care compliance96%
Visit completion98.1%
Staff continuity81%
Client satisfaction94%
HIQA documentation standard88%
Medication compliance97.4%
Active visits now
14
Late visits
3
Staff on duty
22
Live escalations
2
Live visit feed
Mrs. Clarke — Ranelagh
In progress
Mr. Doyle — Terenure
In progress
Mrs. Murphy — Crumlin
18 min late
Mr. Farrell — Rathfarnham
Missed — escalated
Ms. Kelly — Templeogue
Complete 11:47
Mr. Lynch — Dundrum
Complete 10:22
Geographic coverage — CHO 7
Dublin South CHO 7
94 clients · 22 staff active · Coverage: Ranelagh, Terenure, Crumlin, Rathfarnham, Dundrum, Templeogue
Capacity overview
Staffing capacity
89%
Clinical risk load
Medium
Client oversight — 94 HSE-funded clients
| Client | HSE Ref | Case manager | PHN | Hrs/wk | Risk | Wellbeing | Last visit | Status |
|---|
Care plan review
Draft 4
Mrs. Allen
Draft
Mr. Brady
Draft
Ms. Connolly
Draft
Nurse review 6
Mrs. Clarke
Nurse review
Mr. Doyle
Nurse review
Ms. Evans
Nurse review
HSE review 5
Mr. Farrell
HSE review
Mrs. Galvin
HSE review
Mr. Hughes
HSE review
Family review 3
Ms. Irwin
Family review
Mr. Jones
Family review
Approved 12
Mrs. Kelly
Approved
Mr. Lynch
Approved
Ms. Murphy
Approved
MDT collaboration hub
Active MDT workspace — Mrs. Brennan (HSE-0047)
SM
S. Murphy — HSE Case MgrPH
P. Hayes — PHNDR
Dr. Ryan — GPJF
J. Flynn — OTAI
A. Ibrahim — RN SolidRockShared goals
Reduce falls risk — Morse score target <25
Maintain nutrition — MUST score 0
Safeguarding review — pending investigation
OT home assessment — scheduled Fri
Upcoming MDT meetings
Mrs. Brennan — Safeguarding reviewToday 15:00
Mr. Hughes — Palliative MDTThu 10:00
Ms. Walsh — NEWS2 follow-upFri 09:30
Video consultation — MDT review
Mrs. Brennan MDT — 15:00 today
5 participants confirmed
Referral tracker
OT assessment — Mrs. BrennanPending
Dietitian — Ms. WalshComplete
Social work — Mr. O'BrienIn progress
Physio — Mr. FarrellScheduled
Incident management
Total open
7
Safeguarding
2
Medication errors
3
Falls
4
Reported
Safeguarding — Brennan
High priority
Medication — O'Brien
Medium
Reviewed
Fall — Ms. Walsh
Under review
Missed visit — Farrell
Under review
Investigated
Pressure injury — Galvin
Investigating
Action plan
Medication — Murphy
Action plan
Closed 43
Fall — Mr. Kelly
Closed
Complaints management
Open complaints
4
Closed this month
16
Escalated
1
Avg resolution
4.2 days
Open (4)
Closed (16)
Escalated (1)
| Ref | Client | Category | Date | Summary | Status | Resolution target |
|---|---|---|---|---|---|---|
| CMP-047 | Mrs. Brennan (HSE-0047) | Safeguarding | Today | Concern raised by family re staff conduct | Under investigation | Today 17:00 |
| CMP-044 | Mr. O'Brien (HSE-0023) | Medication | Yesterday | Medication not administered as prescribed | Reviewed | Tomorrow 12:00 |
| CMP-041 | Ms. Walsh (HSE-0061) | Care quality | 3 days ago | Visit shorter than care plan specifies | Reviewed | Friday 17:00 |
| CMP-038 | Mr. Farrell (HSE-0039) | Service delivery | 5 days ago | Pattern of late visits over 2 weeks | Action plan | Next Monday |
Audit & compliance
Overall compliance
91%
Care plan compliance
94%
Staff competency
87%
HIQA standard met
18/20
HIQA compliance domains
Person-centred care97%
Safe care & support93%
Effective care & support91%
Leadership & management84%
Workforce86%
Use of information95%
Governance & management90%
Audit schedule
HIQA announced inspection
Estimated Q3 2025
HSE internal audit
June 30
Medication audit
July 8
Staff competency review
Completed June 12
Evidence readiness
Care plans — signed & current87/94
Risk assessments — complete91/94
Medication records — verified82/94
Consent forms — valid94/94
Staff Garda vetting — current36/36
Secure communication hub
Message threads
PH
P. Hayes — PHN
Urgent: Mrs. Brennan assessment update
2 new
AI
A. Ibrahim — RN SolidRock
NEWS2 documentation submitted
11:32
DR
Dr. Ryan — GP
Medication query re Ms. Walsh
Yesterday
MDT
MDT Group — Mrs. Brennan
Video call confirmed for 15:00
10:05
Shared documents
Brennan_CareP_v3.pdf Today 09:30
Walsh_NEWS2_assessment.pdf Today 11:20
Incident_report_CMP047.pdf Today 09:50
P. Hayes — PHN ● Online
PH
Séamus, I've just reviewed Mrs. Brennan. The family are very distressed. I'm flagging this as a safeguarding concern — can we convene the MDT today?
09:18
Confirmed. I've scheduled the MDT for 15:00. Designated Officer has been notified. HIQA notification threshold under review.
09:22
PH
Thanks. I'll complete the HSE safeguarding form and upload to the portal before 15:00. Dr. Ryan is also aware.
09:31
Perfect. All documents will be encrypted and audit-logged. I'll include the incident timeline in the MDT pack.
09:35