Portfolio Dashboard
Real-time overview · SolidRock Home Care CLG · CHO 7 · Updated just now
HSE Clients
94
↑3 this month
Active Packages
87
7 under review
Hours Delivered
2,841
↑4.2% vs last wk
Hours Missed
38
↑2 this week
Open Incidents
8
3 high priority
Safeguarding
2
Immediate review
Med Alerts
3
1 critical
Hospital Admissions
4
This month
📈 Visit Compliance Trend (12 weeks)
Target: 97%
⚡ Service Performance
Care Compliance96.2%
Visit Completion98.7%
Staff Continuity82.4%
Client Satisfaction94.1%
Medication Safety91.3%
Documentation88.9%
🌡️ Risk Heat Map
3 Critical14
Falls Low
8
Falls Mod
5
Falls High
2
Falls Crit
21
Med Low
12
Med Mod
4
Med High
1
Med Crit
18
Nutr Low
9
Nutr Mod
22
Press Low
7
Press Mod
3
Press High
1
Press Crit
16
Cog Low
⚠️ Incidents by Category
💊 Medication Alerts
| Client | Alert | Status |
|---|---|---|
| M. O'Brien | Missed Warfarin dose | Critical |
| P. Walsh | Drug interaction flagged | Review |
| A. Kelly | PRN overuse pattern | Monitor |
🖥️ Real-Time Command Centre
Live operational oversight · Refreshing every 30s
Active Visits
23
Missed Visits
3
Late Visits
5
Live Incidents
2
Staff On Duty
31
Capacity %
88%
🗺️ Live Visit Map — Dublin South CHO 7
D6W – Active
D14 – Active
D12 – Missed
D16 – Late
🗺️
📡 Live Event Feed
Visit Started
HCA Fatima – M. O'Brien, D6W
09:42
MISSED VISIT
P. Murphy – D12 – No HCA arrived
09:38
Late Visit
HCA Taiwo – R. Byrne, D16 +22min
09:35
Visit Completed
HCA Sandra – J. Burke, D14 ✓
09:31
INCIDENT
Fall reported – A. Kelly D8 – RN dispatched
09:28
Med Alert
Warfarin missed – M. O'Brien – GP notified
09:20
Visit Started
RN Adeniyi – Morning round D24
09:15
Assessment
NEWS2 completed – T. Ryan score: 3
09:10
👥 Staff Capacity Today
👤 Client Oversight
94 active HSE-funded clients · CHO 7
Client Register
| Client | CHO Ref | Risk | Package | Status |
|---|---|---|---|---|
| Mary O'Brien DOB: 14/03/1941 · D6W | CHO7-0041 | High | 21h/wk | Active |
| Patrick Walsh DOB: 02/07/1936 · D14 | CHO7-0019 | Medium | 14h/wk | Active |
| Ann Kelly DOB: 29/11/1948 · D8 | CHO7-0063 | Critical | 28h/wk | Review |
| John Burke DOB: 07/05/1943 · D12 | CHO7-0087 | Low | 7h/wk | Active |
| Teresa Ryan DOB: 18/09/1952 · D24 | CHO7-0055 | Medium | 10.5h/wk | Active |
| Rosaleen Byrne DOB: 23/01/1939 · D16 | CHO7-0032 | Medium | 17.5h/wk | Hosp. |
Mary O'Brien — Client Profile
High Risk
HSE Ref
CHO7-0041
CHO Area
CHO 7 – Dublin South
Case Manager
C. Murphy, HSE
Public Health Nurse
Sr. A. Farrell
GP
Dr. P. Nolan
Primary Diagnosis
Moderate Dementia, T2DM, Atrial Fibrillation
Clinical Risk Scores
Overall Wellbeing54/100
Hospitalisation RiskHigh
Falls Risk (Morse: 65)High
Nutrition (MUST: 2)Moderate
84
Completed
3
Missed
21h
Pkg/Week
📋 Care Plan Review System
Mary O'Brien · CHO7-0041 · Last reviewed: 09 June 2025
HSE Review Stage
Review Workflow
✓ Draft
03 Jun
→
✓ Nurse
06 Jun
→
● HSE
In Progress
→
Family
Pending
→
Approved
Pending
Care Domains
🧼 Personal Care & Hygiene
▼Full assistance with morning care routine required. Shower twice weekly with HCA supervision. Oral hygiene daily. Continence management — pad check every 4 hours.
Goal: Maintain dignityGoal: Prevent infection
Goal: Maintain dignityGoal: Prevent infection
💊 Medication Management
▼Warfarin 3mg daily — INR monitoring required. Metformin 500mg BD. Lisinopril 5mg OD. Bisoprolol 2.5mg OD. RN must witness administration of Warfarin.
Goal: Anticoagulation adherenceGoal: Glycaemic control
Goal: Anticoagulation adherenceGoal: Glycaemic control
🚶 Mobility & Falls Prevention
▼Morse Falls Score: 65 — HIGH risk. Zimmer frame required. Non-slip footwear. Bed rails in situ. OT assessment completed June 2025. Physiotherapy 2×/week.
Goal: Prevent fallsGoal: Maintain ambulation
Goal: Prevent fallsGoal: Maintain ambulation
🍽️ Nutrition & Hydration
▼MUST Score 2 — at nutritional risk. Fortified meals required. Fluid intake minimum 1.5L/day. SALT assessment: normal diet, thin fluids. Dietitian review overdue.
Goal: Maintain BMIGoal: Adequate hydration
Goal: Maintain BMIGoal: Adequate hydration
🧠 Cognitive & Emotional
▼MMSE 16/30 — moderate cognitive impairment. Familiar routine essential. Memory aids in situ. Family contact daily. Social inclusion programme 1×/week.
Goal: Reduce confusionGoal: Family connection
Goal: Reduce confusionGoal: Family connection
📊 Goal Outcomes Monitor
⚠️ Incident Management
8 open incidents · 3 high priority
Incident Workflow Board
Reported 3
Fall — Ann Kelly
Med Error — M. O'Brien
Missed Visit — P. Murphy
Under Review 2
Pressure Injury — T. Ryan
Behavioural — R. Byrne
Investigated 1
Safeguarding — J. Burke
Action Plan 1
Hospital Admission — M. Doyle
Closed 12
Fall — B. Murphy
Med Delay — L. Casey
INC-2025-047 — Fall Event Timeline — Ann Kelly D8
Active InvestigationFall Reported by HCA Fatima Okafor
17 Jun 2025, 09:28
Client found on bathroom floor. No loss of consciousness. Right wrist pain. HCA called RN on duty immediately.
RN Assessment — Adeniyi O. (SolidRock)
17 Jun 2025, 09:45
NEWS2 score 2. Wrist swelling noted. AMTS 7/10. Pain score 6/10. Family notified by phone. GP Dr. McCarthy informed.
GP Review by Phone
17 Jun 2025, 10:05
Dr. McCarthy advised transfer to SVUH ED for X-ray. Ambulance requested. Family meeting care home.
Awaiting: HSE Case Manager Review
Pending
Incident assigned to C. Murphy for formal HSE review.
📣 Complaints Management
5 open · 2 escalated · Target resolution: 30 days
Open
5
Escalated
2
Closed (MTD)
8
Avg Resolution
18d
Complaint Register
| ID | Client | Category | Received | Stage | Priority | Status |
|---|---|---|---|---|---|---|
| CMP-2025-016 | M. O'Brien | Medication | 16 Jun | Investigation | High | Open |
| CMP-2025-015 | R. Byrne | Staff Conduct | 14 Jun | Escalated – HSE | High | Escalated |
| CMP-2025-014 | Family (Burke) | Communication | 12 Jun | Acknowledged | Medium | Open |
| CMP-2025-013 | T. Ryan | Care Quality | 10 Jun | Escalated – HIQA | High | Escalated |
| CMP-2025-012 | P. Walsh | Service Delivery | 08 Jun | Resolution Draft | Low | In Review |
💊 Medication Oversight
3 active alerts · eMAR linked
Medication Alerts
| Client | Medication | Alert Type | Flagged | Action |
|---|---|---|---|---|
| M. O'Brien | Warfarin 3mg | Missed Dose | 09:05 today | |
| P. Walsh | Digoxin / Amiodarone | Drug Interaction | 08 Jun | |
| A. Kelly | Tramadol PRN | Overuse Pattern | 12 Jun |
Medication Administration Rate (7 days)
🛡️ Safeguarding
2 active concerns requiring immediate review
Active Safeguarding Concerns
| Reference | Client | Category | Raised By | Date | Designated Officer | Status |
|---|---|---|---|---|---|---|
| SAFE-2025-007 | M. O'Brien | Financial Abuse | RN Adeniyi O. | 15 Jun 2025 | S. Flanagan, HSE | Urgent Review |
| SAFE-2025-006 | J. Burke | Neglect — Family | HCA Fatima O. | 10 Jun 2025 | S. Flanagan, HSE | Under Investigation |
🤝 MDT Collaboration Hub
Mary O'Brien · CHO7-0041 · MDT Review 20 Jun 2025 14:00
MDT Members
CM
HSE Case Manager
AF
Public Health Nurse
PN
GP
KD
Physiotherapist
LC
Occupational Therapist
MH
Dietitian
AO
SolidRock RN
SW
Social Worker
Shared MDT Notes
RN Adeniyi O. — SolidRock
17 Jun, 09:50
Client sustained fall this morning. Wrist injury, transferred to SVUH ED. NEWS2 was 2. Family informed. Awaiting X-ray results.
PHN A. Farrell
16 Jun, 14:30
Home visit completed. Pressure area intact. Warfarin dose timing reviewed with client. Nutrition remains a concern — MUST now 2.
OT L. Crowe
12 Jun, 11:00
Grab rails installed in bathroom. Recommend shower chair upgrade. Referral to equipment store submitted.
Shared MDT Goals
Falls Prevention
Zero falls next 30 days. OT & Physio joint review 24 Jun.
In ProgressAnticoagulation Safety
INR within therapeutic range. Warfarin witnessed daily by RN.
At RiskNutritional Status
MUST score reduce to 1. Dietitian referral submitted.
In ProgressSocial Engagement
Weekly day centre attendance. Family visit schedule agreed.
On Track💬 Secure Communications Hub
End-to-end encrypted · Audit logged · GDPR compliant
Conversations
AO
RN Adeniyi O. — SolidRock
Fall update re: Ann Kelly — 09:50
AF
PHN A. Farrell
MUST score review — 16 Jun
PN
Dr. P. Nolan (GP)
Warfarin dosing query — 15 Jun
MT
MDT — Mary O'Brien
Group · 7 members
RN Adeniyi O. — SolidRock
Encrypted
📹 Video Consultations
MDT Review — Mary O'Brien · 20 Jun 2025 14:00
Live MDT Video Session
● Recording👤
Camera Off
C. Murphy — HSE Case Manager (You)
👤
RN Adeniyi O.
Adeniyi O. — SolidRock RN
👤
Dr. P. Nolan
Dr. P. Nolan — GP
👤
PHN A. Farrell
PHN A. Farrell
🔍 Audit & Compliance Portal
HIQA Inspection Readiness · Last audit: April 2025
94%
Overall Compliance Score
HIQA Regulation 15–36 · SolidRock CHO 7
Substantial Compliance88%
Documentation Compliance
Care plans, assessments, records
Good — Improving81%
Medication Management
eMAR, administration records
Moderate — Action RequiredHIQA Regulation Compliance Breakdown
Reg 15 — Staffing
98%
Reg 16 — Staff Training
94%
Reg 17 — Governance
96%
Reg 23 — Safeguarding
87%
Reg 24 — Complaints
91%
Reg 25 — Risk Management
84%
Reg 26 — Infection Control
97%
Reg 27 — Medicines
81%
Reg 28 — Fire Safety
100%
📄 Reports
Automated reporting suite · HIQA, HSE, KPI
📊 Monthly KPI Report
Covers: visits, incidents, complaints, medication safety, staffing.
🔍 HIQA Inspection Pack
Full evidence pack: care plans, audits, staff records, incident logs.
🏥 HSE Commissioning Report
Hours delivered, compliance rates, client outcomes for HSE.
📝 Clinical Assessments
200 assessments on record · HIQA validated tools
Recent Assessments
| Client | Assessment | Score | Risk | Completed By | Date | Next Due |
|---|---|---|---|---|---|---|
| M. O'Brien | NEWS2 | 2 | Low-Medium | RN Adeniyi O. | 17 Jun 2025 | 24 Jun 2025 |
| M. O'Brien | MMSE | 16/30 | Moderate | RN Adeniyi O. | 06 Jun 2025 | 06 Sep 2025 |
| M. O'Brien | Morse Falls | 65 | High | OT L. Crowe | 12 Jun 2025 | 12 Jul 2025 |
| A. Kelly | Barthel Index | 55/100 | Moderate | RN Adeniyi O. | 15 Jun 2025 | 15 Jul 2025 |
| T. Ryan | NEWS2 | 3 | Medium | RN Adeniyi O. | 17 Jun 2025 | 24 Jun 2025 |
| P. Walsh | MUST | 1 | Medium | PHN A. Farrell | 14 Jun 2025 | 28 Jun 2025 |